All Episodes
Episodes
Should You Let An Employee Stay After Giving Notice?
One of the hardest leadership moments you'll face as a salon owner is when an employee gives notice and asks to stay for a few more weeks.
Do you let them finish out their schedule?Do you ask them to leave...
View Episode
What Makes Great Stylists Grow Faster
What helps some stylists grow faster than others?
It's not just technical skill.
In this conversation from ABS Chicago, Ruthie and Alondra of Silver Salon share the mindset shifts that have shaped their careers in...
View Episode
From Stylist Thinking to Owner Thinking: The Numbers That Changed Everything
In this episode, Erin Silver shares what happened when she went through SCALE for a second time and why the experience landed differently than it did the first time.
Erin opens up about stepping fully into her role as...
View Episode
The Fear About Raising Your Prices | From a Stylist Perspective
What does it actually feel like to go through a major salon pricing shift?
In this episode, Christopher sits down with Megan from Mercer Hair Studio to talk about her experience going through SCALE and the emotional...
View Episode
The Truth About Raising Prices in Your Salon
What actually happens when you raise your salon prices?
In this episode, Crystal Mercer joins the podcast to talk about leadership, culture, pricing psychology, and building a salon team that can truly thrive.
The...
View Episode
Before You Fire a Stylist for Redos...
What do you do when a stylist keeps getting redos?
It’s easy to jump to firing.But most of the time, that’s not actually the solution.
In this episode, we break down what’s really going on when clients keep coming...
View Episode
What SCALE Actually Does for Salon Owners
If you’ve been hearing us talk about SCALE and wondering what it actually is—this episode is your inside look.
We break down where SCALE started, how it’s evolved, and what it’s becoming as we move into a more...
View Episode
What “Unreasonable Hospitality” Means for Salon Owners
Great service is expected.Hospitality is what makes you unforgettable.
In this episode, we break down what “unreasonable hospitality” actually means for salon owners — and why it may be the single greatest competitive...
View Episode
Classic Cutting: The Missing Foundation
Most stylists aren’t lacking talent.They’re lacking structure.
In this episode, we sit down with Gareth to talk about Classic Cutting — the foundational system that has guided every haircut he’s done for over 30...
View Episode
Ego Is Not Your Amigo
We sat down with a simple question:
What used to feel like success… that no longer does?
What started as an icebreaker turned into a real conversation about ego, leadership, humility, and what actually defines...
View Episode
Trust, Autonomy, and Hard Conversations
We sit down with Cynthia and Olga to talk about what actually keeps a leadership team together — not in theory, but in real life.
After working side by side for over 16 years, they share what’s made their partnership...
View Episode
Identity, Integrity, and Leadership in the Salon Industry
In this episode, we sit down with Crystal Mercer for an honest conversation about identity, integrity, and what it really means to lead in the salon industry.
Crystal shares her perspective on staying true to who you...
View Episode
