All Episodes
Episodes
From Burnout to Purpose: Finding Joy in Your Work Again
Ever feel like youāre just showing up, unlocking the doors, and going through the motions? In this episode, we talk about what to do when the passion fades ā and how to reconnect with the purpose behind your work.
We...
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Beyond Booking: Using Tech to Grow Your Salon
In this episode of The Refine Network Podcast, we sit down with Joe DiFalco, Senior Partnerships Manager at Phorest, one of the leading salon software platforms, to talk about where the industry is headed and how...
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Leading with Legacy: 3 Regrets You Can Still Avoid
What do people actually regret at the end of their livesāand how can leaders like you avoid the same fate?
In this episode, David Naim returns to share three powerful reflections from his late fatherās legacy that...
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(EXCLUSIVE) Behind the Scenes of Scale: Leading, Budgeting & Growing Your Salon
Weāre bringing you something special. This exclusive episode is part of our Scale Coaching Series, where we take you behind the scenes of the systems, structure, and strategy that fuel real salon growth.
In part one,...
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Whatās Holding Your Salon Back: Systems vs People
From KPI boards and shoutāouts to meetings that keep everyone aligned, we share practical examples, mindset shifts, and stories from real salons. If youāve ever felt stuck trying to solve the same problems over and...
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Strong Teams Don't Happen by Accident
In this episode, weāre diving into what it really takes to build a connected, high-performing salon teamāfrom group flow and psychological safety to leadership habits and onboarding systems that scale.
If youāve ever...
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Salon Metrics to Stop TrackingāAnd What to Track Instead
Not all numbers are created equal. In this episode, we break down the metrics that are holding salons backāand the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through...
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Future-Ready Salons: Tech, Truth & The Next Era with Gordon Miller
In this episode, Gordon Miller returns to the podcast for a thought-provoking conversation on the future of the beauty industry. From tech innovations like AI agents and intuitive salon systems to the realities of...
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Leading with Presence | The AVV Approach
In this episode, weāre breaking down the AVV Approachāwhat it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the...
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Inside the Leaderās Retreat: Takeaways, Tears & Team Building
In this bonus episode, weāre fresh off the REFINE Leaderās Retreat and sitting down to talk through what made this one feel differentāfrom emotional breakthroughs and honest conversations to real-time strategy shifts...
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EVOLVING AS A LEADER: How Owning Mistakes Builds Stronger Teams
In this episode, we sit down with salon owner and industry leader Wendy BĆ©langer for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business...
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DIFFICULT GUESTS | Protecting Your Team & Winning the Relationship
In this episode, weāre digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenesāincluding guests who crossed the lineāand break down...
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