All Episodes
Episodes
Identity, Integrity, and Leadership in the Salon Industry
In this episode, we sit down with Crystal Mercer for an honest conversation about identity, integrity, and what it really means to lead in the salon industry.
Crystal shares her perspective on staying true to who you...
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The Future of Salon Software with Siobhan McCaffrey of Phorest
In this episode, Evan sits down with Siobhan McCaffrey, a longtime leader at Phorest, to talk about the evolution of salon technology and what’s coming next for the industry.
Siobhan shares her journey from Ireland to...
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Systems that Support Growth -- With JoAnne Peterman
In this episode, Christopher sits down with Joanne to talk about what it really takes for a salon to grow through systems—not guesswork. From resetting her front desk, to grounding her service providers, to bringing...
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Color, data and profit -- with Tim Howard of Vish
In this episode, Christopher sits down with Tim Howard, Co-Founder & Chief Innovation Officer of Vish, to dive into the technology that’s transforming the color bar — and the profitability of salons...
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Walkouts, Vision & Magic — with Erin Jenkins
Leadership isn’t just strategy — it’s resilience, intention, and the courage to keep showing up even when it’s hard.
In this episode, Christopher Hartl and Evan Silver sit down with Erin Jenkins, owner of Canvas Salon...
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Artist Academy: Train Faster, Lead Better, Win Together
Building a thriving salon team takes more than talent — it takes systems, clarity, and shared language.In this episode, Christopher and Erin dive deep into the evolution of the Refine Artist Academy — a digital...
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Lead with Heart, Deliver Results — with Brandie Huether of L’ANZA
At L’ANZA’s Healing Center Forum in Cancún, this conversation with Brandie Huether, Executive Vice President of Global Sales at L’ANZA, dives into what it means to lead with both heart and results.
Brandie shares her...
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Erin’s Takeover: What Sets Refine Apart
Erin takes over the mic and puts Christopher and Evan in the hot seat to talk about what truly sets The Refine Network apart. From the origins of Refine to the heart behind salon growth, leadership, and pricing — this...
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High Performers: Why they're leaving -- and how to keep them
In this episode, Evan and Chris dive into why high-performing stylists and service providers leave — and what leaders can do to keep them.
They unpack three core reasons top talent drifts away: leadership, goals, and...
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7 Ways Leaders Seize Opportunity
Every leader is faced with opportunities—but not everyone takes them. In this episode, we unpack seven ways leaders can recognize, step into, and maximize the moments that move their life and business forward. From...
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Growth vs. Gossip: Keeping Culture Strong
What’s the difference between venting and gossip — and why does it matter for your team? In this episode, we react to a fiery Dave Ramsey clip and explore how negativity shows up in salons, why it damages trust, and...
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From Burnout to Purpose: Finding Joy in Your Work Again
Ever feel like you’re just showing up, unlocking the doors, and going through the motions? In this episode, we talk about what to do when the passion fades — and how to reconnect with the purpose behind your work.
We...
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