All Episodes
Episodes
From Stylist Thinking to Owner Thinking: The Numbers That Changed Everything
In this episode, Erin Silver shares what happened when she went through SCALE for a second time and why the experience landed differently than it did the first time.
Erin opens up about stepping fully into her role as...
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The Fear About Raising Your Prices | From a Stylist Perspective
What does it actually feel like to go through a major salon pricing shift?
In this episode, Christopher sits down with Megan from Mercer Hair Studio to talk about her experience going through SCALE and the emotional...
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The Truth About Raising Prices in Your Salon
What actually happens when you raise your salon prices?
In this episode, Crystal Mercer joins the podcast to talk about leadership, culture, pricing psychology, and building a salon team that can truly thrive.
The...
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Before You Fire a Stylist for Redos...
What do you do when a stylist keeps getting redos?
It’s easy to jump to firing.But most of the time, that’s not actually the solution.
In this episode, we break down what’s really going on when clients keep coming...
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What SCALE Actually Does for Salon Owners
If you’ve been hearing us talk about SCALE and wondering what it actually is—this episode is your inside look.
We break down where SCALE started, how it’s evolved, and what it’s becoming as we move into a more...
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What “Unreasonable Hospitality” Means for Salon Owners
Great service is expected.Hospitality is what makes you unforgettable.
In this episode, we break down what “unreasonable hospitality” actually means for salon owners — and why it may be the single greatest competitive...
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Classic Cutting: The Missing Foundation
Most stylists aren’t lacking talent.They’re lacking structure.
In this episode, we sit down with Gareth to talk about Classic Cutting — the foundational system that has guided every haircut he’s done for over 30...
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Ego Is Not Your Amigo
We sat down with a simple question:
What used to feel like success… that no longer does?
What started as an icebreaker turned into a real conversation about ego, leadership, humility, and what actually defines...
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Trust, Autonomy, and Hard Conversations
We sit down with Cynthia and Olga to talk about what actually keeps a leadership team together — not in theory, but in real life.
After working side by side for over 16 years, they share what’s made their partnership...
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Identity, Integrity, and Leadership in the Salon Industry
In this episode, we sit down with Crystal Mercer for an honest conversation about identity, integrity, and what it really means to lead in the salon industry.
Crystal shares her perspective on staying true to who you...
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The Future of Salon Software with Siobhan McCaffrey of Phorest
In this episode, Evan sits down with Siobhan McCaffrey, a longtime leader at Phorest, to talk about the evolution of salon technology and what’s coming next for the industry.
Siobhan shares her journey from Ireland to...
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Systems that Support Growth -- With JoAnne Peterman
In this episode, Christopher sits down with Joanne to talk about what it really takes for a salon to grow through systems—not guesswork. From resetting her front desk, to grounding her service providers, to bringing...
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